Starting and importing a Zoom Team Chat

Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.

• Start a Zoom Team Chat
  Start a Zoom Team Chat with an employee through an open ticket to resolve an incident, request item, and change request.
• Import Zoom Team Chat messages
  Import the chat conversation manually or automatically with a user from  Zoom application, which appends and stores the messages in the  Comments section of the ticket in the ServiceNow® instance.