Exploring Health and Safety Case Management
Summarize
Summary of Exploring Health and Safety Case Management
Health and Safety Case Management enables ServiceNow customers to efficiently manage health and safety inquiries, return-to-work processes, and related cases within their organization. It supports employees in raising health and safety questions and compensation claims, helps line managers plan and monitor employees' return to work after injury or illness, and empowers the safety team to resolve safety cases and coordinate with HR when needed.
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Users and Their Roles
- Employees: Submit health and safety inquiries, leave requests related to safety incidents, and compensation claims.
- Line Managers: Manage cases concerning employees' return to work and oversee related considerations.
- Safety Team: Handle safety cases, including safety incidents and injuries, and collaborate with HR when necessary.
Workflow
- Employees submit health and safety questions via the Employee Center.
- Safety case managers create cases from employee or line manager inquiries.
- Safety agents with return-to-work (RTW) case manager roles generate RTW cases for employees recovering from injury or illness and can also initiate HR cases for additional support.
- Safety case managers work on resolving cases and assessing employee readiness for returning to work.
Key Features and Benefits
- Health and Safety Questions: Supports employees by addressing their health and safety inquiries promptly.
- Return to Work Management: Facilitates successful employee reintegration post-injury through structured RTW cases and monitoring.
- Compensation Claims: Ensures employees receive appropriate compensation for workplace injuries.
- HR Case Integration: Enables creation of HR cases from safety incidents to streamline communication and support.
- Comprehensive Case Tracking: Allows safety teams to create and manage cases linked to employees for accurate records and effective communication.
Next Steps
To implement and maximize the benefits of Health and Safety Case Management, customers should explore configuration options, learn how to submit and work on cases, and consult the reference materials provided for detailed guidance.
Learn more about Health and Safety Case Management and review the benefits it can provide for different users in your organization.
Health and Safety Case Management overview
With Health and Safety Case Management, employees can ask health and safety questions, line managers can plan employees' returning to work after an injury or illness, and the safety team can work on these health and safety cases to resolve them.
Health and Safety Case Management users
| User | Description |
|---|---|
| Employee |
|
| Line manager | Submit cases related to return of an employee to work considerations. |
| Safety team | Work on safety cases and the related safety incidents or injuries. |
Health and Safety Case Management workflow
- Health and safety cases are submitted to the safety team in one of the following ways:
- Employees submit health and safety related questions from the Employee Center.
- Safety case manager creates cases based on questions received from employees or their line managers.
- Safety agent (with RTW case manager role), working on safety incidents or injuries, creates return to work cases for employees returning to work after an injury or illness. They can also create HR cases for any assistance from the HR department.
- Safety case manager works on safety cases to provide information and resolve employees' questions related to health and safety. If it's a return to work case, they can assess the employee's capability to work before they return from their injury or illness.
Health and Safety Case Management benefits
| Benefit | Feature | Users |
|---|---|---|
| Support employees for their health and safety related inquiries. | Health and safety questions | Employee |
Support for employees returning from time-off due to injury or illness.
|
Return to work |
|
| Ensure employees are adequately compensated for their injuries in the workplace. | Compensation claims |
|
| Enable creation of HR case from within the safety incidents to handle any communication with the HR department. | HR case for an injury |
|
| Enable creation of return to work case from within the safety incidents to handle the return to work process for the injured person. | Return to work case for an injury |
|
| Enable safety team to create cases to address internal workflows while associating them with the employee for records and communication. | Health and safety case | Safety team |