Default proactive prompts for Manager Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Default proactive prompts for Manager Hub

    Manager Hub in ServiceNow provides default proactive prompts that help managers support and engage their teams effectively. These prompts are pre-configured with signal configurations, categories, and actions that automatically surface relevant insights and recommendations on the Manager Hub page. This capability requires activation of both Manager Hub and Proactive Prompts and leverages scheduled jobs to identify employees needing attention based on various criteria.

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    Signal configurations

    Default signal configurations identify specific employee situations and trigger corresponding widgets in the Manager Hub to guide managerial actions. Key configurations include:

    • Assigned learning lack of engagement: Highlights employees assigned learning but inactive for over a month, displayed in the “Support employees with learning” widget. Requires the Learning Core application.
    • Time since job change: Identifies employees who have been in their current role for 36 months or more, prompting career growth support via the “Help your employee grow their career” widget. Requires the Human Resources Scoped App: Core plugin.
    • Employee hasn’t taken PTO: Flags employees with high unused time-off balances or no recent PTO taken, shown in the “Encourage work-life balance” widget. Also requires the Human Resources Scoped App: Core plugin.
    • New hire above average requests: Detects new hires (within 30 days) who have submitted six or more HR or hardware/software requests, prompting support through the “Support your new hire” widget. Requires the Human Resources Scoped App: Core plugin.

    These signals are updated periodically by scheduled jobs ranging from every two weeks to every six months, depending on the signal.

    Signal categories

    Signals are grouped into predefined categories for logical organization and targeted prompting. The default categories in Manager Hub are:

    • Career
    • Employee service
    • New hire
    • Team insights
    • Well-being

    These categories help managers focus on specific areas of employee engagement and performance.

    Signal actions

    The default action for signals is to open a URL, enabling managers to quickly access relevant resources or tools directly from the prompt. This facilitates immediate and practical manager intervention based on the signals.

    Additional resources

    To fully leverage proactive prompts, customers can also explore related configurations such as campaign setups, important dates, team requests, team data, filter groups, daily stats, and to-dos. Manager Hub also includes components like assign learning forms and conversation scheduling forms to support managerial workflows.

    Default signal configurations, signal categories, and an action URL are available to use on activating Manager Hub and Proactive Prompts.

    To learn how to use Proactive Prompts, refer to the Proactive Prompts documentation.

    Signal configurations

    For detailed information on how to configure signals in Proactive Prompts, see Configuring Proactive Prompts.
    Table 1. Default signal configurations
    Field Description
    Assigned learning lack of engagement Default signal configuration to display the Support employees with learning widget in the Manager Hub page.

    This configuration is available only when the Learning Core application is installed.

    A schedule job runs every two weeks and identifies users based on the following criteria. These users are displayed to the manager in the Support employees with learning widget.
    • learning course or path has been assigned by the manager
    • assignment date is one month or more in the past
    • learning course in not in Work in progress or completed state
    Time since job change Default signal configuration to display the Help your employee grow their career widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every six months and identifies users based on this criterion: 36 months or more since the start date of current job role.
    Employee hasn’t taken PTO Default signal configuration to display the Encourage work-life balance widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every three months and identifies users using one of the following criteria:
    • time-off balance is 50% or more of the total available and is October 1 or later in the current calendar year
    • last date when the time off was taken was 6 months or more in the past and time off balance is more than zero
    New hire above average requests Default signal configuration to display the Support your new hire widget in the Manager Hub page.

    This configuration is available only when the Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every 14 days to identify users based on the following criteria:
    • employee start date is 30 days or less in the past
    • employee has opened six or more requests in the past 14 days
    • requests are either HR case (except life cycle event case), or catalog item is software or hardware request, or a single request of high priority
    • requests are not closed complete

    Signal categories

    Signal categories are the logical groups to divide signals. Signal categories enable you to pull category-specific prompts on the prompt widget.

    Career, Employee service, New hire, Team insights, and Well-being are the default signal categories that are available for Manager Hub. For more information on these signal categories, see Configure signal categories in Proactive Prompts.

    Signal actions

    Signal actions enable end users who receive the prompt to act on them. Open a URL is the default signal action that is available for Manager Hub.

    For more information on signal actions, see Configure signal actions for Proactive Prompts.