Using HR Service Delivery Advanced Integration with Workday

Understand how you can use HR Service Delivery Advanced Integration with Workday to process advanced employee information at ServiceNow.

• Time off request to Workday
  You can submit a time off request to Workday from Employee Center.
• Change legal name through Virtual Agent
  Change your legal name change through Virtual Agent chat in Employee Center.
• Publish the VA topic template for legal name change
  Publish the Workday Legal Name Change Template which contains an NLU model that recognizes and processes employee utterances, intentions (intents), and objects of, or contexts for, an action (entities).
• Report an issue with your payslip
  Report an issue with your Workday payslip from Employee Center.
• Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
  You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center.
• Use HCM AI agents for HR Service Delivery Advanced Integration with Workday
  Place requests to the Workday system using the HR Service Delivery AI agent collection.