Schedule interview form

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Schedule interview form

    The Schedule interview form in ServiceNow's Zurich release enables recruiters to efficiently schedule interviews with applicants by providing essential fields and automated options. It streamlines the interview setup process by auto-populating details based on predefined interview phases or allowing ad-hoc scheduling.

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    Key Features

    • Interview phase: Allows selection of a predefined interview phase linked to the job requisition, which auto-fills interview type, duration, format, interviewers, channel, and title. Ad-hoc interviews can be scheduled without selecting a phase.
    • Interview type, Duration, Format, and Channel: Configurable fields that define the nature, length, setup (one-to-one or panel), and mode (e.g., Zoom) of the interview. Zoom interviews automatically assign the recruiter as host and interviewers as alternate hosts.
    • Applicant and Interviewers: Applicant is auto-set from the application. Interviewers must be part of the hiring team or added via the interview phase’s roster options.
    • Time zone and Time slot selection: Offers multiple ways to select interview times, including preferences shared by applicants, all possible slots, available calendar times (with Microsoft Outlook integration), or custom times. Availability is visually indicated, and conflicts trigger warnings.
    • Selected time slots: Supports selection of up to three interview slots by default, configurable up to ten. This flexibility helps accommodate participant availability.
    • Interview title and Email invitation: Interview title can be set manually. Recruiters can select predefined email templates for interview invites, which auto-generate subject and body text that remain editable.

    Practical Benefits for ServiceNow Customers

    • Simplifies and standardizes interview scheduling aligned with your organization’s hiring phases and configurations.
    • Enhances coordination by integrating interviewer availability, applicant preferences, and calendar data (including Outlook) to reduce scheduling conflicts.
    • Improves communication efficiency through customizable email templates for interview invitations.
    • Supports remote interview logistics with integrated channels like Zoom, automatically managing meeting hosts.

    The schedule interview form provides the field descriptions required to schedule an interview with an applicant.

    Table 1. Schedule interview form
    Field Description
    Interview phase Phase you're scheduling the interview for.
    Note:
    • You must have interview phase set up for the job requisition to be able to select this. For more information, see Add interview phase.
    • If you select an interview phase, the associated Interview type, Duration, Format, Interviewers, Channel, and Interview title are auto-populated.
    • You can leave this field blank to schedule ad-hoc interview rounds.
    Interview type Type of the interview. The available options are:
    • Screening
    • Technical
    • Managerial
    • Executive
    • Cultural fit
    Note:
    This field can be configured by updating the list in the Job Interview table (sn_ta_hiring_core_job_interview).
    Duration Duration of the interview.
    Note:
    This field can be configured by updating the list in the Job Interview table (sn_ta_hiring_core_job_interview).
    Format Format of the interview, whether it's a one-to-one or a panel round.
    Applicant This is automatically set to the name of the applicant on the application.
    Interviewers Name of the interviewers.
    Note:
    • You can only add interviewers that are part of the hiring team for the job requisition. To add additional interviewers to the interview, you must first add them to the hiring team.
    • If you have selected an interview phase, the interviewers specified in the Interviewer roster field are automatically added. If needed, you can also add interviewers from the list of Additional interviewer roster specified in the interview phase.
    Channel Mode of conducting the interview.
    Note:
    • This field can be configured by updating the list in the Job Interview table (sn_ta_hiring_core_job_interview).
    • When an interview is scheduled with Zoom selected as the format:
      • The recruiter is added as the host of the meeting.
      • All the interviewers are added as alternate hosts of the meeting.
    Time zone Time zone in which the interview is scheduled.
    Time slot selection type Type of time slot selection. The available options are:
    • Select from preferences: Displays the preferred time slots shared with recruiter.
    • All time: Displays all the time slots for selection.
    • Available time: Displays available time slots in your calendar. This option is available only if Microsoft Outlook integration is activated.
    • Custom time slot: Enables you to select a custom time slot.
    Choose time slots The time slots available for selection based on the selected Time slot selection type.
    Important:
    • If Available time is selected, all attendees must belong to the same Microsoft Outlook organization account to view their calendar availability. The calendar availability of external applicant is not tracked.
    • If Available time or Select from preferences is selected, a colored banner indicating the availability of attendees appears next to each slot. You can hover over the banner to see which attendees, if any, are unavailable at that time.
    • If Custom time slot is selected, then you can manually select the start time.
    Selected time slots Selected time slots. You can select up to three slots by default.
    Note:
    • If a time slot conflicts with any attendee's availability, a warning icon (time slot conflict) appears next to the slot, and an alert message is displayed.
    • You can update the maximum_slots_for_interview_scheduling property to enable up to 10 slot selection.
    Interview title Title of the interview to be scheduled.
    Select template Predefined interview invite email template.

    For more information, see Create interview invite email template.
    Subject Subject of the interview invite email.
    Meeting invite Body text of the interview invite email. It’s auto-generated if you have selected an email template and can be edited.