Configuring ServiceNow Otto for Health and Safety Release version: Zurich Updated March 12, 2026 1 minute to readConfigure the ServiceNow Otto for Health and Safety application. Configuration overview Install ServiceNow Otto for Health and SafetyIf you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.Activate a ServiceNow Otto for Health and Safety skillActivate a ServiceNow Otto for Health and Safety skill to enable the safety team to use the generative AI skills from Health and Safety Workspace and the Core UI.Skill inputs for ServiceNow Otto for Health and SafetyGet a quick overview of the skill inputs for ServiceNow Otto for Health and Safety.Configure AI agents for Health and SafetyLearn how to configure AI agents to execute agentic workflows with AI agents and mapped tools.Configure conversational AILearn how to configure conversational AI for Health and Safety incidents and observations.Configure incident patternsLearn how to configure Health and Safety incident patterns.Configure retention period and cleanup of pending AI action suggestionsConfigure how long the pending AI-generated action suggestions are retained before they are automatically deleted.
Configuring ServiceNow Otto for Health and Safety Release version: Zurich Updated March 12, 2026 1 minute to readConfigure the ServiceNow Otto for Health and Safety application. Configuration overview Install ServiceNow Otto for Health and SafetyIf you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.Activate a ServiceNow Otto for Health and Safety skillActivate a ServiceNow Otto for Health and Safety skill to enable the safety team to use the generative AI skills from Health and Safety Workspace and the Core UI.Skill inputs for ServiceNow Otto for Health and SafetyGet a quick overview of the skill inputs for ServiceNow Otto for Health and Safety.Configure AI agents for Health and SafetyLearn how to configure AI agents to execute agentic workflows with AI agents and mapped tools.Configure conversational AILearn how to configure conversational AI for Health and Safety incidents and observations.Configure incident patternsLearn how to configure Health and Safety incident patterns.Configure retention period and cleanup of pending AI action suggestionsConfigure how long the pending AI-generated action suggestions are retained before they are automatically deleted.