Install ServiceNow Otto for Health and Safety

If you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.

Before you begin

Role required: admin

About this task

Use the AI Admin Hub to install and configure ServiceNow Otto for Health and Safety. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see .

For more information on AI assets available with ServiceNow Otto for Health and Safety, see ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows.

Procedure

Install the ServiceNow Otto for Health and Safety (sn_hs_gen_ai) plugin.

• For information about the plugin dependencies and plugin activation order, see Supporting information for ServiceNow Otto for Health and Safety.
• For information about the installation process, see .

What to do next

Activate the skill to enable the safety team to use the generative AI skills. For more information, see Activate a ServiceNow Otto for Health and Safety skill.

Install AI agents to enable the agentic AI experience. For more information, see Install AI agents for Health and Safety.