HR Service Delivery Integration with Cornerstone OnDemand

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of HR Service Delivery Integration with Cornerstone OnDemand

    The HR Service Delivery Integration with Cornerstone OnDemand application enables ServiceNow customers to display relevant learning courses as part of employees’ To-do tasks within the ServiceNow Employee Center. Cornerstone OnDemand serves as a learning management system hosting videos, training, and certifications. This integration allows you to consolidate learning tasks from Cornerstone OnDemand into ServiceNow, providing employees a unified view of their tasks and learning assignments.

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    Setting Up the Integration

    To implement this integration, you must first activate the HR Service Delivery Integration with Cornerstone OnDemand plugin [snhrcornerstone] from the ServiceNow Store. Activation enables the Cornerstone spoke within IntegrationHub and the Enterprise Service Management Integrations Framework. Following activation, configure the Cornerstone spoke in IntegrationHub according to setup guidance.

    Using Enterprise Service Management Integrations Framework

    This framework standardizes integration development for common HR use cases like pulling employee profiles and to-dos from third-party systems. When this integration is set up, it automatically configures essential components such as the Source table, HR Integration Services table, scheduled flows, and transform maps specific to Cornerstone OnDemand.

    Scheduled flows within the framework synchronize users, learning objects, and transcripts from Cornerstone OnDemand into ServiceNow, ensuring data is current and accurate.

    Managing Learning Tasks

    Learning tasks assigned to employees in Cornerstone OnDemand generate transcripts in that system. The Enterprise Service Management Integrations Framework uses the Sync Transcripts service to import these transcripts into ServiceNow, displaying them as tasks on the Employee Center’s To-do page.

    Employees can click a learning task in Employee Center to be redirected to Cornerstone OnDemand for completion. Upon task completion, the status is updated in ServiceNow after the next scheduled synchronization job runs, keeping employees’ task statuses aligned across systems.

    Additional Resources

    • ServiceNow Store: Explore available applications and request new apps.
    • Documentation: Access detailed configuration guidance, field references, and component descriptions.
    • Employee Service Management: Find implementation and deployment details.
    • ServiceNow University: Utilize training and career development resources.
    • Customer Success Center & Now Community: Engage with best practices and peer collaboration.

    The ServiceNow® HR Service Delivery Integration with Cornerstone OnDemand application enables you to display relevant learning courses for employees as part of their To-do tasks in the ServiceNow Employee Center.

    Cornerstone OnDemand is a learning system that hosts learning videos, training, and certifications for employees. Using HR Service Delivery Integration with Cornerstone OnDemand, you can pull learning tasks from the Cornerstone OnDemand system to ServiceNow so that employees can view all their To-do tasks in a single location, Employee Center.

    Setting up the application

    To set up the HR Service Delivery Integration with Cornerstone OnDemand application, you must first activate the HR Service Delivery Integration with Cornerstone OnDemand plugin [sn_hr_cornerstone] from ServiceNow Store. This plugin activates Cornerstone spoke in IntegrationHub and Enterprise Service Management Integrations Framework. Next you must set up the Cornerstone spoke in IntegrationHub. For details on how to complete the set up, refer to Setting up HR Service Delivery Integration with Cornerstone OnDemand.

    Using Enterprise Service Management Integrations Framework

    Enterprise Service Management Integrations Framework provides a consistent way of building integrations for common use cases such as pulling employee profile information, pulling to-dos, or pulling other data from third-party systems and storing it in ServiceNow instance. It contains common components, such as the Source table, HR Integration Services table, scheduled flows, and transform maps, that can be used for building integrations.

    By default, when the HR Service Delivery Integration with Cornerstone OnDemand application is set up, source, HR integration services, scheduled flows, and transform maps are automatically set up for the Cornerstone OnDemand system in Enterprise Service Management Integrations Framework. The schedule flows in Enterprise Service Management Integrations Framework interact with the Cornerstone OnDemand system to pull users, learning objects, and transcripts into ServiceNow.

    Assigning learning tasks to employees

    When learning tasks are assigned to employees in the Cornerstone OnDemand system, transcripts are created for those employees in the Cornerstone OnDemand system.

    Enterprise Service Management Integrations Framework, using the Sync Transcripts service, pulls the transcripts from the Cornerstone OnDemand system and displays them as tasks in the To-dos page in Employee Center.

    On clicking the learning task in Employee Center, the employee is navigated to Cornerstone OnDemand system for completing the task. When the employee completes the task in Cornerstone OnDemand system, the status of task gets updated in Employee Center after the scheduled job is run for the Cornerstone OnDemand system.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional resources

    • Learn more about what's new and changed, see the .
    • Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
    • Access real-time courses, self-paced training, and career resources at ServiceNow University
    • Find useful resources related to your role and explore best practices at the Customer Success Center.
    • Connect with other Customer Service Management users at Now Community.