Quick start tests for Universal Request

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Validate that Universal Request still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Universal Request quick start tests require activating the Universal Request (com.snc.universal_request), Universal Request: Integration for Incident management (com.snc.incident.universal_request), and Human Resources Scoped App: Core (com.sn_hr_core) plugins.

    Tabela 1. Universal Request quick start tests
    Test Description Release version
    UR: Transferring an HR case to an Incident Validate if an HR case is transferred to an incident and an incident is created. Quebec
    UR: Restrict or Unrestrict universal request Validates the following:
    • The fields are restricted and hidden when a routing agent restricts a UR.
    • Only agents with sensitiveinfo_agent role are allowed to unrestrict the request.
    • And, after the request is unrestricted all fields are visible.
    • sys-audit log access is available for agents.
    		 Yokohama
    UR: Universal Request creation with RITM Verifies a catalog request for any item from self-service can be created when Universal Request Certified is enabled. San Diego