Register and configure the Request-based chat application on the Microsoft Azure portal

Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.

Antes de Iniciar

Role required: admin

Nota:

You can use one Microsoft Azure application if you use both IT Service Management integration with Microsoft Teams, and HR Service Delivery integration with Microsoft Teams applications.

Procedimento

1. Log in to the Microsoft Azure portal.
2. Navigate to Azure Services > Azure Active Directory > Manage > App registrations.
3. Select New registration.
   The New registration page displays.
4. On the New registration form, perform the following actions:
   1. Name: Enter the name of your application. Example: Request based chat app.
   2. Redirect URI: Enter https://<instance-name>/oauth_redirect.do, where <instance-name> is the name of your ServiceNow instance.
   3. If you're prompted to select a supported account type, select Accounts in any organizational directory
5. Select Register.
6. Select Redirect URIs.
   
7. Select the Access tokens check box.
8. Select Configure.
9. Navigate to Manage > Certificates & secrets.
   
10. Select New client secret.
    
11. On the Add a client secret form, fill the fields.
    1. Description: Provide the description for the client secret.
    2. Expires: Select the expiry date for the client secret using the drop-down menu.
    3. Select Add.
    4. Copy and save the client secret in a notepad.

       

• Add permissions to the Microsoft Azure application
  Assign permissions to users to enable them to start chat and import chat conversations with employees from Microsoft Teams to ServiceNow® instance.
• Configure Application Registry on the ServiceNow instance
  Register the Request-based chat app in your instance to use Microsoft Teams chat for self-configured app environment.