Transfer configuration form

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use the Transfer configuration form to configure your transfer details in the Universal Request application.

    Tabela 1. Transfer configuration form fields
    Field Definition
    Table The service or department table that you want to map for.
    Transfer reason The reason given when the task is transferred. The options to choose are:
    With resolution
    The primary task is addressed and is transferred with the resolution.
    Without resolution
    The primary task is not completed and is transferred without resolution.
    Active Indicates if the configuration for the department is active or not.
    Mandatory fields The mandatory fields that must be filled before a ticket is transferred.
    Transfer Information
    Transfer state The state of the department-specific ticket. The states are listed based on the department specific table that you select.
    Transfer template Select the fields that you want to populate other than the state.
    Closure Information
    Closed state State that you want to populate for the already transferred department ticket when UR is getting closed. The states are listed based on the department specific table that you select.
    Closed template Select the fields that you want to populate other than the state.