Create notification content for Microsoft Teams

Create notifications to send messages directly to your employees through campaigns in Microsoft Teams.

Antes de Iniciar

• Install the necessary plugins:
  • Employee Center Pro [com.snc.employee_center_pro]
  • IT Service Management for Microsoft 365 [sn_now_teams_it]
  • Glide Virtual Agent [com.glide.cs.chatbot]
  • HR Service Delivery for Microsoft 365 [sn_now_teams_hr]
  • Conversational Integration with Microsoft Teams [sn_va_teams]
  • Content Publishing [sn_cd]
  • Content Experiences [sn_ca]
• Role required: sn_cd.campaign_manager
• A Microsoft Teams notification includes a link Create a video, URL, or to-do link

Procedimento

1. Navigate to All > Content Publishing > Content Library.
2. Either use an existing content record or create a notification.

   Record source	Action
   Existing content record	Select the content record from the list.
   New content	Select New. Select Notification in the Select the Platform column. Select Microsoft Teams. Select Continue.

3. On the form, fill in the fields.

   Tabela 1. Notification Content form

   Field	Description
   Title	Title of the notification. The title is not the subject of the notification, although they can be identical. The default value is the app name provided in the manifest file. The value is appended with the phrase "posted a new campaign".
   Subject	Subject of the notification, similar to the subject line in an email.
   Description	Brief description of the notification.
   Employee Center URL	The Employee Center URL that the notification directs the user to.
   Content type	Option to select the type of notification that you want to send. This field is automatically set to Microsoft Teams.
   Active	Option to indicate that the notification is active and available.

4. Save the settings and return to the Content list.
   • To save new content and settings, select Submit.
   • To save existing content settings, select Update.

O que Fazer Depois

Make the content available to users: Schedule delivery of Microsoft Teams notification content.

Alternatively, you can build out a more robust publishing configuration using Creating campaigns