Configure page routing for appointment booking

Configure page routing to redirect users to the appointment scheduling page.

Por Que e Quando Desempenhar Esta Tarefa

When a user opts to schedule an appointment, the Appointment type page loads by default. The user can choose whether they want to schedule an appointment or join the walk-up queue. As an admin, you can configure the experience to skip the Appointment type page and redirect the user to the Schedule appointment page.

Antes de Iniciar

Role required: sp_admin

Procedimento

1. Navigate to All > Service Portal > Page Route Maps.
2. From the Page Route Maps list, select the Appointment type to Appointment booking record.
3. Select the Active field, then save the record.

Resultado

The page routing is configured to load the Schedule appointment page when a user opts to schedule an appointment.