Configure signal actions for Proactive Prompts

Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.

Antes de Iniciar

Nota:

Signal actions are used for Virtual Agent. Employee Portal uses the action group for actions.

Role required: sn_pp.admin

Procedimento

1. Navigate to All > Proactive Prompts > Signal Actions.
2. Select New.
3. On the form, fill in the fields:

   Tabela 1. Signal actions form

   Fields	Description
   Name	Name of the signal action.
   Model type	Choose whether you want to use the regular NLU based Virtual Agent topics or LLM based Virtual Agent topics in the VA topic field. Your options are: NLU/Keyword LLM
   VA topic	The relevant Virtual Agent topic for the signal action. For more information on creating a Virtual Agent topic, see Creating a Virtual Agent topic. For information on publishing the topics, see Publish a Virtual Agent topic.
   Active	Option to activate the signal action record.

4. Select Submit.