View workplace knowledge base articles

View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

Antes de Iniciar

Role required: sn_wsd_core.workplace_user

Procedimento

1. Navigate to All > Workplace Service Portal > Workplace Service Portal Home.
2. Open the knowledge base page.
   • Select the Knowledge tab.
   • Select the Knowledge Base option.
3. In the KB categories list, select the category of the knowledge base article.
4. Opcional: If you are unsure about the category, search for the article.
5. From the list of published knowledge base articles, select the article that you want to view.
6. Opcional: Perform any of the following actions.
   • Rate the article out of 5.
   • If you found the article useful, Select Yes. If not, select No.
   • Leave a comment about the article and select Submit. You can also attach files.