Respond to a comment in a notification

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • A comment in the activity stream generates a notification to which the user can respond directly, without leaving Microsoft Teams.

    Antes de Iniciar

    Role required: user

    Por Que e Quando Desempenhar Esta Tarefa

    If the user needs to take an additional action, such as attaching a document, they must click View Ticket Details to go to the ticket in a Service Portal.

    Procedimento

    1. Launch Microsoft Teams application.
    2. Click Activity.
    3. View the list of notifications feeds for:
      • Incident
      • HR case
      • Change request
      • Requested item
    4. Click the notification to view the details.
      Comment in the notification
    5. Click Send reply.
    6. Enter your comment.
    7. Click Send.
    8. Click View ticket details to view the complete details of the ticket.