Send campaign notifications automatically in Microsoft Teams

Automatically send campaign notifications in Microsoft Teams for better collaboration and efficient communication.

Antes de Iniciar

A manifest file to enable the campaign notification display in Microsoft Teams must exist.

If the configured Employee Center version is v.24 or above, then the Employee Center tab is present by default in your Microsoft Teams application. If the Employee Center version is lower than v.24, you must update the value of the portal in the sn_now_teams.portal.suffix property to esc. This value enables Employee Center in your instance.

Role required: admin

Por Que e Quando Desempenhar Esta Tarefa

Procedimento

1. Navigate to All > ServiceNow for Microsoft 365 > Application Manifest > ServiceNow for Teams.
2. Select New.
3. Fill in the details in the Generic Info section.
   Select Submit and then select Next.
4. Fill in the details in the Configure Virtual Agent section and select Next.
5. In the Configure Tab section, verify that Enable activity feed is selected and select Next.
   Nota:

   If you are modifying the base system manifest file, select Enable activity feed to receive notifications for campaigns.
6. Verify the details in the Ready section and select Download Manifest.

   Manifest file downloads in the zip format.

7. Upload the manifest file in Microsoft Teams.

   For more information about creating a manifest file, see Create and download the manifest file for self-configured apps. For more information about uploading a manifest file, see Upload manifest file in Microsoft Teams.