Update or cancel a universal request using Virtual Agent

Update or cancel a universal request with the help of the Virtual Agent in the chat option.

Antes de Iniciar

Role required: none

Procedimento

1. On the portal home page, open the chat window ().
   The Virtual Agent prompts you to enter your request.
2. Enter your request to track, update, or cancel your request.
   If you are not sure about the option to select, enter Track my request.
3. Select Track universal Request Status (Template)
4. Select the request that you want to update.
5. Select the appropriate responses to complete your request.
   For a sample Virtual Agent conversation, see Universal Request Virtual Agent conversation flows.