Create on-call rotation

After creating on-call shift, create on-call rotation to be able to rotate the shift among employees.

Antes de Iniciar

Role required: admin

Before create the on-call rotation, create an on-call shift. See, Create an on-call shift.

Procedimento

1. Select the shift that you created.
2. Click Create rotation.
3. From the Agents field, select the names of the agents you would like to be part of the shift.
   When you click the field, the name of all agents that belong to the group that the on-call shift is being created for is displayed.
4. From the Rotate interval field, select if you want the rotation to be daily or weekly.
5. Click Save.
   Nota:

   The Escalation Type field is auto-populated with Rotate through rosters field value if multiple rosters have been created for the rotation. If not, it is populated with Rotate through members field value.
6. Click Publish to make the shift active and publish it on the schedule.