ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows

You can identify whether a ServiceNow Otto for Health and Safety skill or agentic workflow is active by default or if it must be activated.

To activate a skill, see Activate a ServiceNow Otto for Health and Safety skill.

For more information on ServiceNow Otto AI assets that are on by default, see .

Table 1. Now Assist Health and Safety skill

Skill	Activation status	Description
Health and Safety incident summarization	Active by default.	Uses ServiceNow Otto to summarize safety incidents.
HS incident pattern recommendations	Active by default.	Generates prioritized and actionable safety actions for a safety incident and saves users time.
HS incident pattern summarization	Active by default.	Generates a summary of Health and Safety incidents including the details, actions taken, and root cause analysis.
HS list incident patterns summarization	Active by default.	Analyzes a list of Health and Safety incident patterns to identify which patterns pose the highest risk and requires immediate resolution.
HS Action planner	Active by default.	Analyzes safety records along with historical actions from similar records.

Table 2. AI agents activation status

AI agent	Activation status	Description
Health and safety incident analysis AI agent	Active by default.	Recommended actions from similar health and safety incidents and AIA RAG (AI Act Retrieval Augmented Generation) retrieval of knowledge base articles are suggested to the user.
Health and safety case analyzer AI agent	User must activate the AI agent.	Recommends actions from similar health and safety cases and AIA RAG retrieval of knowledge base articles are suggested to the user
Health and safety pattern intelligence orchestrator	Active by default.	Analyzes systemic trends across safety incidents, knowledge articles, action, and root cause analysis.

Table 3. Agentic workflow activation status

Agentic workflows	Activation status	Description
Create actions for safety incidents	Active by default.	Suggests actions automatically for a specific incident and create actions in the Health and Safety workspace.
Help resolve health and safety cases	User must activate the agentic workflow.	Enables faster resolution of case.
Health safety incident patterns assistant	Active by default.	Analyzes Health and safety incident pattern