Employee Readiness Core

  • Release version: Zurich
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of Employee Readiness Core

    The ServiceNow® Employee Readiness Core application is designed to help organizations track employee data comprehensively across the Safe Workplace suite and Emergency Response Management applications. It introduces the Employee Health and Safety Status feature and provides shared functionality and data structures for related apps, including Employee Readiness Surveys, Employee Health Screening, and Contact Tracing.

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    Integration with Safe Workplace Suite

    Employee Readiness Core is part of a broader Safe Workplace suite aimed at preparing workforces and workplaces to resume operations safely after emergencies or pandemics such as COVID-19. Key complementary applications include:

    • Employee Readiness Surveys: Assess employee readiness to return via surveys.
    • Employee Health Screening: Screen employees for compliance with entry health requirements like temperature checks and PPE.
    • Explore Workplace Core: Configure and maintain clean, socially distanced workspaces.
    • Personal Protective Equipment Inventory Management: Manage safety equipment inventory.
    • Contact Tracing: Use data such as badge scans and contact logs to identify potential user interactions.

    All these applications are available through the ServiceNow Store.

    Guided Setup

    ServiceNow provides a Safe Workplace guided setup tool that assists administrators in configuring the Safe Workplace and Emergency Response Management applications step-by-step, simplifying deployment and integration on your ServiceNow instance.

    Installation and Licensing

    The Employee Readiness Core application can be installed by users with the admin role. Installation methods differ based on environment type:

    • Commercial On-premise: Download from the ServiceNow Store.
    • Federal Hosted: Follow specific Federal downloads guidance.
    • Federal On-premise: Contact sales or open a support ticket to engage the SHOT team.

    Licenses are required for production use of Safe Workplace suite applications. Federal customers should configure the apps to comply with applicable U.S. federal regulations.

    Key Features

    • Employee Health and Safety Status: Track employees’ readiness to return to the workplace.
    • My Safe Workplace Page: Allows employees to manage their workplace entry requirements, health status, workspace reservations, and requests for PPE or testing.
    • Privacy Consent Management: Helps maintain employee data privacy and obtain necessary consents for Safe Workplace applications.
    • Approval Portal: Enables review and approval or denial of submitted COVID-19 vaccine doses, exemptions, and health tests.

    Important Notices

    • Organizations are responsible for ensuring legal compliance, including data protection and employment laws, and should customize out-of-the-box templates accordingly.
    • ServiceNow does not guarantee legal compliance by providing the application and does not provide legal advice.
    • Government agencies using the application must confirm its permissibility through their Ethics Office and remain responsible for compliance with applicable laws.

    Use the ServiceNow® Employee Readiness Core application to track employee data across all Safe Workplace suite and ServiceNow® Emergency Response Management applications.

    The Employee Readiness Core app adds the Employee Health and Safety Status feature.

    The Employee Readiness Core app also provides shared functionality and data structures for Employee Readiness apps, such as ServiceNow® Employee Readiness Surveys, ServiceNow® Employee Health Screening , and ServiceNow® Contact Tracing .

    Use guided setup to implement Safe Workplace suite apps
    The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

    Use with other Safe Workplace suite applications

    Employee Readiness Core is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.
    • With the Employee Readiness Surveys application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey.
    • Before users re-enter workspaces, use the Employee Health Screening application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE.
    • With the Explore Workplace Core application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use.
    • You can manage the inventory of safety equipment for your workforce with the Workplace Personal Protective Equipment Inventory Management application.
    • With the Contact Tracing application, evaluate the readiness of your users to return to the workplace by using data such as badge scans, Wi-Fi access logs, and daily contact logs to help identify potential user interactions.

    All Safe Workplace suite applications are available in the ServiceNow Store.

    Safe Workplace suite for federal customers

    Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

    Table 1. Installation instructions for self-hosted and federal environments
    Type Instructions

    Commercial on-premise

    Visit the ServiceNow® Store to download and install the application.

    Federal hosted

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    Federal on-premise

    If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    On-premise

    See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.