Manager Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Manager Hub

    Manager Hub in ServiceNow Zurich release empowers managers with self-service capabilities and proactive engagement tools to effectively lead their teams. It provides actionable insights and personalized resources to help managers prioritize urgent tasks, support employee development, and drive team success. This solution reduces managerial workload and enhances focus on team support and engagement, benefiting managers overseeing diverse and globally distributed teams.

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    Key Features

    • Engage with Your Team: Approve team requests promptly, stay informed about important team events like birthdays and anniversaries, and view employee time zones to schedule meetings thoughtfully.
    • Focus on Team Needs: Manage direct reports and managers with their teams, track employee statuses including interns and contingent workers, and utilize Journey Accelerator templates to create plans for key employee transitions such as career growth and promotions. Automate onboarding via Journey Designer and monitor progress through employee journeys.
    • Get Team Insights: Access historical trends, statistics, and data visualizations related to service requests, journeys, and team learnings. Receive insight-driven suggestions for process improvements and deadline management.
    • Grow as a People Leader: Develop leadership skills through the Manager Library, which offers resources on career development, hiring, performance evaluation, and leadership enablement tools.
    • Customize User Experience: Administrators can tailor fields, display text, and icons to meet organizational requirements. Predefined configurations are available post-activation via the ServiceNow Store.

    Getting Started and Additional Resources

    Managers can begin by exploring Manager Hub details and configuring the application to align with their needs. Support resources assist in team management and leadership growth. Manager Hub can also be integrated with other applications to extend its functionality.

    ServiceNow customers can access more information through detailed documentation, HR Service Delivery release notes, training at ServiceNow University, best practices at the Customer Success Center, and community support via the Now Community.

    The ServiceNow® Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.

    Managers have a complex job that is to focus on achieving business outcomes, and also help their employees develop and grow. Manager Hub helps reduce managers time, energy, and actions and help them focus on things that will keep their team supported and engaged.

    Following are a few key features of Manager Hub:

    Engage with your team

    Approve team requests and act immediately on any tasks that need your attention.

    Have a better engagement with your team by staying informed on the upcoming team events, such as employee birthdays, work anniversaries, or reminders on new hire joining dates.

    View the time zones of employees across the globe. Be more conscious about the time the meetings are scheduled or when certain requests are sent out to the team.

    Focus on your team needs

    Effectively manage a globally disbursed team with a mixture of direct reports, as well as managers that have their own direct reports. Have an insight into data of all workers including employees, interns, and contingent workers and the various transitions that they may have.

    Create and publish customized plans for key employee transitions, such as career growth, internal mobility, promotions, using the Journey Accelerator templates. Automate the new hire onboarding process using Journey Designer.

    Understand where employees stand in the process of their journeys. Identify if any cross-functional team requests are blocking productivity of your employees.

    Get your team insights

    View historical trends and statistics about your team and organization. Get insight-based suggestions on improving processes with tips and tools, or upcoming deadlines, or supporting employee journeys better.

    Find data visualizations about your team, their service requests, journeys, and learnings.

    Grow as a people leader

    Enhance your skills and grow as a people leader through materials and resources provided in Manager Library.

    Use resources on career development, leader enablement, hiring and transitions, employee performance evaluation, upcoming managerial events, knowledge base articles and managerial tools that help you work efficiently.

    Customize your user experience

    A Manager Hub administrator can configure fields, customize display text and icons suiting the requirements of managers of your organization. For more information, see Configure Manager Hub.

    A predefined set of configurations are also available to use after you have activated Manager Hub from ServiceNow Store.

    Get started

    Additional resources