Manager Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Manager Hub

    The ServiceNow® Manager Hub is designed to empower managers by increasing their self-service capabilities and proactive engagement with their teams. It delivers insights and recommended actions focused on urgent and important tasks, helping managers drive team success while supporting employee development and growth. Manager Hub reduces the time and effort managers spend on routine activities, enabling them to concentrate on maintaining a supported and engaged workforce.

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    Key Features

    • Engage with Your Team: Approve team requests promptly and stay informed about important team events such as birthdays, work anniversaries, and new hire start dates. View global employee time zones to schedule meetings and send requests more considerately.
    • Focus on Your Team Needs: Manage globally dispersed teams, including direct reports and managers with their own teams. Access comprehensive data about employees, interns, and contingent workers, including their various career transitions. Utilize Journey Accelerator templates to create customized plans for career growth, internal mobility, and promotions. Automate onboarding with Journey Designer and monitor employee journey progress. Identify cross-functional team request blockers affecting productivity.
    • Get Your Team Insights: Analyze historical trends and statistics related to your team and organization. Receive actionable suggestions for process improvements, upcoming deadlines, and better support of employee journeys. Access data visualizations covering service requests, journeys, and learning opportunities.
    • Grow as a People Leader: Enhance leadership skills with curated resources in the Manager Library covering career development, hiring, transitions, performance evaluations, managerial events, and tools to improve efficiency.
    • Customize Your User Experience: Administrators can tailor fields, display text, and icons to meet organizational needs. Predefined configurations are available upon activation from the ServiceNow Store.

    Getting Started and Additional Resources

    To implement Manager Hub, configure the application according to your organizational requirements and integrate it with other ServiceNow applications to extend its capabilities. Support resources include detailed configuration guides, user roles, and default settings. Customers can access release notes, training courses, best practices, and community support through ServiceNow University, Customer Success Center, and Now Community to ensure effective adoption and continuous improvement.

    The ServiceNow® Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.

    Managers have a complex job that is to focus on achieving business outcomes, and also help their employees develop and grow. Manager Hub helps reduce managers time, energy, and actions and help them focus on things that will keep their team supported and engaged.

    Following are a few key features of Manager Hub:

    Engage with your team

    Approve team requests and act immediately on any tasks that need your attention.

    Have a better engagement with your team by staying informed on the upcoming team events, such as employee birthdays, work anniversaries, or reminders on new hire joining dates.

    View the time zones of employees across the globe. Be more conscious about the time the meetings are scheduled or when certain requests are sent out to the team.

    Focus on your team needs

    Effectively manage a globally disbursed team with a mixture of direct reports, as well as managers that have their own direct reports. Have an insight into data of all workers including employees, interns, and contingent workers and the various transitions that they may have.

    Create and publish customized plans for key employee transitions, such as career growth, internal mobility, promotions, using the Journey Accelerator templates. Automate the new hire onboarding process using Journey Designer.

    Understand where employees stand in the process of their journeys. Identify if any cross-functional team requests are blocking productivity of your employees.

    Get your team insights

    View historical trends and statistics about your team and organization. Get insight-based suggestions on improving processes with tips and tools, or upcoming deadlines, or supporting employee journeys better.

    Find data visualizations about your team, their service requests, journeys, and learnings.

    Grow as a people leader

    Enhance your skills and grow as a people leader through materials and resources provided in Manager Library.

    Use resources on career development, leader enablement, hiring and transitions, employee performance evaluation, upcoming managerial events, knowledge base articles and managerial tools that help you work efficiently.

    Customize your user experience

    A Manager Hub administrator can configure fields, customize display text and icons suiting the requirements of managers of your organization. For more information, see Configure Manager Hub.

    A predefined set of configurations are also available to use after you have activated Manager Hub from ServiceNow Store.

    Get started

    Additional resources