Manager Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Manager Hub

    The ServiceNow® Manager Hub is designed to empower managers with self-service capabilities and proactive engagement tools to effectively lead their teams. It provides timely insights and recommended actions to help managers focus on urgent priorities that drive team success. The platform supports managers in balancing business outcomes with employee development, reducing their workload while enhancing team support and engagement.

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    Key Features

    • Engage with Your Team: Managers can approve team requests promptly, stay informed of important team events like birthdays or anniversaries, and view employees’ time zones to schedule meetings considerately.
    • Focus on Your Team Needs: Manage global teams including direct reports and their managers, track employee data across roles (employees, interns, contingent workers), and oversee key employee transitions using Journey Accelerator templates. Automate onboarding with Journey Designer and monitor cross-functional requests that may impact productivity.
    • Get Your Team Insights: Access historical team and organizational trends, receive data-driven suggestions to improve processes, and visualize key metrics related to service requests, employee journeys, and team learnings.
    • Grow as a People Leader: Utilize curated resources in the Manager Library to enhance leadership skills, including career development materials, hiring and transition guides, performance evaluation tools, and event notifications.
    • Customize Your User Experience: Administrators can tailor fields, display text, and icons to align with organizational needs. Predefined configurations are available upon activation from the ServiceNow Store.

    Getting Started and Support

    • Explore and Configure: Detailed guides assist in configuring and launching Manager Hub to meet your organization’s requirements.
    • Support Your Team: Access materials and resources to foster leadership growth and team success.
    • Integrate and Extend: Manager Hub can be integrated with other ServiceNow applications to enhance its capabilities.

    Additional Resources

    • Implementation and deployment details are available through Employee Service Management.
    • Training and career development resources can be accessed via ServiceNow University.
    • Best practices and role-specific resources are provided at the Customer Success Center.
    • Engage with the ServiceNow community for peer support and knowledge sharing.

    The ServiceNow® Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.

    Managers have a complex job that is to focus on achieving business outcomes, and also help their employees develop and grow. Manager Hub helps reduce managers time, energy, and actions and help them focus on things that will keep their team supported and engaged.

    Following are a few key features of Manager Hub:

    Engage with your team

    Approve team requests and act immediately on any tasks that need your attention.

    Have a better engagement with your team by staying informed on the upcoming team events, such as employee birthdays, work anniversaries, or reminders on new hire joining dates.

    View the time zones of employees across the globe. Be more conscious about the time the meetings are scheduled or when certain requests are sent out to the team.

    Focus on your team needs

    Effectively manage a globally disbursed team with a mixture of direct reports, as well as managers that have their own direct reports. Have an insight into data of all workers including employees, interns, and contingent workers and the various transitions that they may have.

    Create and publish customized plans for key employee transitions, such as career growth, internal mobility, promotions, using the Journey Accelerator templates. Automate the new hire onboarding process using Journey Designer.

    Understand where employees stand in the process of their journeys. Identify if any cross-functional team requests are blocking productivity of your employees.

    Get your team insights

    View historical trends and statistics about your team and organization. Get insight-based suggestions on improving processes with tips and tools, or upcoming deadlines, or supporting employee journeys better.

    Find data visualizations about your team, their service requests, journeys, and learnings.

    Grow as a people leader

    Enhance your skills and grow as a people leader through materials and resources provided in Manager Library.

    Use resources on career development, leader enablement, hiring and transitions, employee performance evaluation, upcoming managerial events, knowledge base articles and managerial tools that help you work efficiently.

    Customize your user experience

    A Manager Hub administrator can configure fields, customize display text and icons suiting the requirements of managers of your organization. For more information, see Configure Manager Hub.

    A predefined set of configurations are also available to use after you have activated Manager Hub from ServiceNow Store.

    Get started

    Additional resources

    • Learn more about what's new and changed, see the .
    • Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
    • Access real-time courses, self-paced training, and career resources at ServiceNow University
    • Find useful resources related to your role and explore best practices at the Customer Success Center.
    • Connect with other Customer Service Management users at Now Community.