Request-based chat access for a guest user

Request-based self-configured app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.

Guest sharing is enabled by default in Microsoft Entra ID and in ServiceNow for Microsoft Teams. As a result, users can invite guests to teams and sites, and share files with guests without having to request assistance from the IT department.

Guests can take the following actions:

• Initiate a chat with people from outside their organization.
• Import their chat conversations with people from outside their organization.

For information about configuring access for guest users, see Guest access in Microsoft Teams.

Guest access configuration is applicable to the following tables in both IT Service Management integration with Microsoft Teams and HR Service Delivery integration with Microsoft Teams applications:

• HR Core task (sn_hr_core_task)
• HR Life events Case (sn_hr_le_case)
• HR Core case (sn_hr_core_case)
• Request Item (sc_req_item)
• Task (sc_task)
• Incident (incident)
• Request (sc_request)
• Change request (change_request)

The ServiceNow system admin can extend guest access to other tables.

• Authenticate guest users to initiate and import chat from Microsoft Teams
  Assign permissions to guest users to initiate and import chat conversations with employees from Microsoft Teams to a ServiceNow® instance for a self-configured app.
• Enable authentication of guest users
  Verify and update application registry values to authenticate guest users in the Microsoft Teams application to start and import chats for a self-configured app.
• Enable chat access for guest users
  Enable chat access for a guest user while configuring ServiceNow® for Microsoft Teams settings for a self-configured app.