Health and Safety Testing

Streamline the user health testing process to help organizations reduce the spread of infectious diseases in the workplace.

The ServiceNow® Health and Safety Testing application streamlines the user health testing process to identify affected users and help reduce the spread of infectious diseases in the workplace. It provides organizations, where they are legally required or permitted to use them, with two options: request that users get tested or allow users to request optional health testing upon being notified of potential exposure to an infectious disease, such as COVID-19. Users can submit health testing preferences such as test type and preferred testing date and location. Administrators can use the employee request forms to coordinate testing availability and scheduling. After health testing is complete, users can use Health and Safety Testing to provide a test result to satisfy the organization’s health and safety requirement, clearing the user for a safe return to the workplace.

Use with other Safe Workplace suite applications

Health and Safety Testing is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.

• With the Employee Readiness Surveys application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey.
• Before users re-enter workspaces, use the Employee Health Screening application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE.
• With the Explore Workplace Core application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use.
• You can manage the inventory of safety equipment for your workforce with the Workplace Personal Protective Equipment Inventory Management application.
• With the Contact Tracing application, evaluate the readiness of your users to return to the workplace by using data such as badge scans, Wi-Fi access logs, and daily contact logs to help identify potential user interactions.

All Safe Workplace suite applications are available in the ServiceNow Store.

Safe Workplace suite for federal customers

Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Table 1. Installation instructions for self-hosted and federal environments

Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

• Install Health and Safety Testing
  You can install Health and Safety Testing if you have the admin role.
• Configure Health and Safety Testing
  Complete all configuration tasks to ensure that Health and Safety Testing is set up correctly for your company.
• Request a COVID-19 diagnostic test
  Request a COVID-19 diagnostic test if you have been potentially exposed, are having symptoms, or want testing for another reason.
• Report your COVID-19 diagnostic test result
  If you would like to provide your company with an update on your health status, report your COVID-19 diagnostic test result.
• Review your health test results
  If you would like to review your recently reported COVID-19 diagnostic test result or add an attachment to a health test, access your previous test results.
• Confirm COVID-19 test results for a user
  Confirm a user's reported COVID-19 test results through the Employee Readiness Core Approval Portal.
• Health and Safety Testing dashboard
  Use the Health and Safety Testing dashboard to gain insight on the health of your users with reports detailing testing trends, the types of tests performed, and approvals.