Configuring Major Incident Management in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the features in Major Incident Management to use and manage major incidents in Service Operations Workspace.

    Configuration overview

    Admin Center enables you to configure the following features in Major Incident Management:

    • Major incident manager roles
    • Major incident trigger rules
    • Communication templates and plans
    • Playbooks
    • Email notifications
    • Timeline configurations for a post incident report