Migrate active records

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Migrate active records to apply the new mappings to your active problem and problem task records.

    Before you begin

    Role required: admin

    Procedure

    Click Migrate Active Records.
    If there are no active records to migrate, the migration job moves to the migrate inactive records stage.
    Note:
    Even if you close the migration window or navigate away from the migration job, the migration of records continues. If you click Migrate Active Records, the migration window displays the current progress.
    If any record fails to migrate, it is listed in one of the related lists:
    • Failed Active Problem Updates
    • Failed Active Problem Task Updates
    Verify the reason for their failure, resolve it, and migrate the records again.

    What to do next

    Migrate inactive records.