Configure the donuts in the tier 2 landing page
Configure the data displayed in donuts in the Overview section of the tier 2 landing page.
Before you begin
Role required: admin
Procedure
- Navigate to All > Service Operations Workspace Admin Center > Overview.
- On the Overview tab, from the Initial Setup section, select the Configure the landing page option.
- On the Landing Page form, under Tier 2 section, select Configure next to Donut configurations.
- Optional:
If the PAR dashboard is active on the landing page, do the following:
- Configure the tier 2 dashboard configuration.Note:If you’re creating a dashboard, you can use the saved visualizations to create a card for the dashboard. The data visualization is visible only to the users based on the respective roles.
Ensure that you have added the value as Service Operations Workspace in the Dashboard Visibility.
- Select the default dashboard for the SOW landing page from the Dashboard loaded on the Landing Page drop-down option. Select Save.
- After modifying the elements in the dashboard, select Save.
- Configure the tier 2 dashboard configuration.
- Optional:
If the PAR dashboard isn't active on the landing page, edit the Script field add the code inside the class SOWLandingPageTier2Utils.
static async getVisualizationConfig(helpers, mode, conditionalRecordCount) { const visualizationConfig = [{ "id": "incidentAssigned", "tableName": "incident", "tableDisplayValue": "Incident", "myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe^state!=6", "myTeamQuery": "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744^state!=6", "header": mode == 'your_work' ? await helpers.translate("Incidents assigned to you") : await helpers.translate("Incidents assigned to your team"), "groupByField": "state", "evamId": "01a404e8b7203010e69dbc16de11a93f", "updated_on": "^ORDERBYDESCsys_updated_on", "roles":mode == "your_work" ? ["itil","sn_incident_write"] : ["itil","sn_incident_read"], }, { "id": "problemsAssigned", "tableName": "problem", "tableDisplayValue": "Problem", "myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe", "myTeamQuery": "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744", "header": mode == 'your_work' ? await helpers.translate("Problems assigned to you") : await helpers.translate("Problems assigned to your team"), "groupByField": "state", "evamId": "5f0697b8f49bc510f8773ad5bd0ae292", "updated_on": "^ORDERBYDESCsys_updated_on", "roles":mode == "your_work" ? ["itil","problem_coordinator"] : ["itil","sn_problem_read","problem_task_analyst"], }, { "id": "changesAssigned", "tableName": "change_request", "tableDisplayValue": "Change Request", "myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe", "myTeamQuery": "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744", "header": mode == 'your_work' ? await helpers.translate("Changes assigned to you") : await helpers.translate("Changes assigned to your team"), "groupByField": "state", "evamId": "e1f06c4194130110f87765e94545da91", "updated_on": "^ORDERBYDESCsys_updated_on", "roles":mode == "your_work" ? ["itil","sn_change_write"] : ["itil","sn_change_read"], }, { "id": "taskAssigned", "tableName": "task", "tableDisplayValue": "Task", "myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe^sys_class_name=incident_task^ORsys_class_name=problem_task^ORsys_class_name=change_task^ORsys_class_name=sc_task", "myTeamQuery": "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744^sys_class_name=incident_task^ORsys_class_name=problem_task^ORsys_class_name=change_task^ORsys_class_name=sc_task", "header": mode == 'your_work' ? await helpers.translate("Tasks assigned to you") : await helpers.translate("Tasks assigned to your team"), "groupByField": "sys_class_name", "evamId": "615d205d94df0110f87765e94545da03", "updated_on": "^ORDERBYDESCsys_updated_on", "roles":mode == "your_work" ? ["itil","sn_incident_write","sn_incident_task_assigned_user","problem_task_analyst","sn_change_write","sn_change_task_assigned_user","sn_request_write"] : ["itil","sn_incident_read","sn_incident_task_assigned_user","sn_problem_read","problem_task_analyst","sn_change_read","sn_change_task_assigned_user","sn_request_read","catalog"], }]; if(mode=='your_work' && conditionalRecordCount>0){ const conditionalConfig = await this.getConditionalVisualizationConfig(helpers); visualizationConfig.push(conditionalConfig); } return visualizationConfig; }Add below snippet object to add Catalog Tasks donut to tier2 landing page.{ "id": "catalog_tasks", "tableName": "sc_task", "tableDisplayValue": "Catalog Task", "myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe", "myTeamQuery": "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744", "listView": mode == "your_work" ? "sow_landing_page_assigned" : "sow_landing_page", "header": mode == 'your_work' ? await helpers.translate("Catalog tasks assigned to you") : await helpers.translate("Catalog tasks assigned to your team"), "groupByField": "state", "evamId": “4a59c876c7323010d7e818b1c7c26083”, "updated_on": "^ORDERBYDESCsys_updated_on", "roles":mode == "your_work" ? ["itil","sn_request_write"] : ["itil","sn_request_read"], }Copy getLabelMaps and/or fetchTitle method from SOWLandingPageTier2UtilsSNC to add labels for list that is displayed when you click on the donut.
static async fetchTitle(table, nameValueMap, groupMode = false, elementId) { if(table === "task") { return this.getLabelMaps(table, nameValueMap['sys_class_name'], groupMode, elementId); } return this.getLabelMaps(table, nameValueMap['state'], groupMode, elementId); } static getLabelMaps(table, selectedField, groupMode = false, elementId) { if(selectedField == undefined){ selectedField = 'all'; } const labelMap = { 'incident': { '1': 'New incidents', '2': 'In Progress incidents', '3': 'On Hold incidents', '6': 'Resolved incidents', 'all':'Incidents' }, 'change_request': { '0': 'In Review changes', '-1': 'Implement changes', '-2': 'Scheduled changes', '-3': 'Authorize changes', '-4': 'Assess changes', '-5': 'New changes', 'all':'Changes' }, 'problem': { '101': 'New problems', '102': 'Assess problems', '106': 'Resolved problems', '104': 'Fix in Progress problems', '103': 'Root Cause Analysis problems', 'all':'Problems' }, 'task': { 'incident_task': 'Incident tasks', 'problem_task': 'Problem tasks', 'change_task': 'Change tasks', 'sc_task': 'Catalog tasks', 'incident': 'Incidents', 'problem': 'Problems', 'change_request': 'Change requests', 'all':'Tasks' } }; if(elementId === 'delegated_task') return labelMap[table][selectedField] + ' delegated to you'; if (groupMode) return labelMap[table][selectedField] + ' assigned to your team'; return labelMap[table][selectedField] + ' assigned to you'; }Catalog task labels can be added to the code snippet below to view them on the donut.
'sc_task': { 'all':'Catalog tasks', '-5': 'Pending catalog tasks', '1': 'Open catalog tasks', '2': 'Work in progress catalog tasks' }, - Select Update.