Working on major incident management
The section covers topics that help you with a variety of technical concepts related to
major incident management such as the different ways to create a major incident, ways to reject a
major incident candidate, demote a major incident, or close a major incident.
Create a major incident candidate Create a major incident Major incident assignment Major Incident Management Group (sys_id) to whom the Major Incident should be re-assigned on promotion to 'Major Incident' (sn_major_inc_mgmt.major_incident_management_group ). The assigned group works on the major incident and resolves it.Accept or reject a major incident candidate Associate multiple incidents with a major incident Reject multiple major incident candidates using the Actions menu Demote a major incident Close a major incident Resolved state.View major incident information on the Incident form Major Incident and the Post Incident Report tab appears on the incident form.