Run Update formula script for ITSM Success Dashboard indicators

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Run the UpdateFormulasSD script to recalculate all the formulas in ITSM Success Dashboard indicators if you see outdated data in the dashboard.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Scheduled Jobs.
    2. Open the UpdateFormulasSD list from the list.
    3. Select Execute Now.
      Note:
      UpdateFormulasSD is a scheduled job that executes once in 24 hours.