Test Agent Client Collector connectivity

Test the Agent Client Collector (ACC) connectivity to identify any proxy issues.

Before you begin

Note:

SSL inspection isn’t supported for DEX.

Role required: agent_client_collector_admin

Procedure

1. Gather the following information to test communication between the ACC and ServiceNow shared services:
   1. Copy CNC certificates from the agent to a new folder:

      OS	Copy from	Paste to
      Windows	C:\ProgramData\ServiceNow\agent-client-collector\config\cert\cnc	Any temp folder
      macOS	/Library/Application Support/ServiceNow/agent-client-collector/cert/cnc	Any temp folder

   2. Copy the gateway URL based on your location:
      • AMER (Americas): itomcnc-prod-gateway.amer.sncapps.service-now.com:443
      • EMEA (Europe): itomcnc-prod-gateway.emea.sncapps.service-now.com:443
      • APAC (Asia Pacific): itomcnc-prod-gateway.apac.sncapps.service-now.com:443
   3. Navigate to All > sys_attachment.list.
   4. Under Attachments, select File name in the drop-down menu and search for acc-dex-common.tar.gz.
   5. Retrieve the following parameters:
      • Record sys_id
      • Hash id

      
2. Test the connection by running one of the following commands from the temp folder that you created:
   • Without Proxy: curl --verbose --output acc-dex-common.tar.gz --cert cnc_chain.crt --key priv_key.pem https://<ITOM-Gateway-URL>/content/v1/assets/<attachment_sys_id>/<hash_id>
   • With Proxy: curl --verbose –-proxy <HOST_NAME>:<PORT> --output acc-dex-common.tar.gz --cert cnc_chain.crt --key priv_key.pem https://<ITOM-Gateway-URL>/content/v1/assets/<attachment_sys_id>/<hash_id>
   The command output is generated.
3. Confirm that the Content length in the command output matches the Size bytes in the Attachments table (sys_attachment).
   See the preceding image for the location of the Size bytes information in the Attachments table.

Fix your proxy issues if the command output doesn't match the Attachments table entries.