Close multiple incidents from list

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Close multiple incidents from the incident list simultaneously that can have the same resolution code.

    Before you begin

    Role required: itil, list_updater, sn_incident_write, or admin

    Procedure

    1. Select the check box beside each incident that you want to close.
    2. Right-click on any list column header and select Update Selected.
      Update selected UI action
    3. Set the value of State to Closed.
    4. In the Resolution Information section, select a Resolution code and enter your notes in Resolution notes.
    5. Click Update.
      The changes apply to all the selected records.