Configure the experts On-call panel for an incident

Configure the Experts on-call panel for an incident.

Before you begin

Role required: admin

To configure the Experts On-call panel, ensure that you have added an implementation for the sn_sow_on_call.ExpertsOnCallTabConfig extension point.

Note:

• Incident table extension point implementation is added by default. To customize it, edit the script to include ExpertsOnCallTabConfigForIncident.
• Example: If you want to display only the assignment group in the Experts On-call panel, then update the getRecommendedFieldWatchList in the script.

About this task

To add Experts On-call for Problem table, follow the steps:

Procedure

1. Navigate to All > System Extension Points > Scripted Extension Points.
2. Select and open the sn_sow_on_call.ExpertsOnCallTabConfig extension point.
3. Select Create implementation from the related links section.
4. Modify the Script as required:

   Table 1. Extension point APIs

   Method	Inputs	Return
   getTableName	None	String – Table name for which an extension point is implemented
   getRecommendedFieldWatchList	None	Array – List of fields that you want to show on the Experts On-call recommended groups panel. For example: [“assignment_group”, “cmdb_ci”]
   getRecommendedGroups	recordGr – GlideRecord reference fieldWatchList – Object containing all the fields and their respective values. For example: { "assignment_group": <assignment_group_sys_id> }	Array – List of objects containing recommended group, sys_id, and the respective message. For example: [ { : "Recommended based on assignment group" } ]
   isExpertOnCallTabSupported	None	Boolean – return true to enable the Expert On-call for this table.

5. Select Update.