Configure a table for escalation trigger rules

Configure escalation trigger rules for the tables that do not extend tasks.

Before you begin

Role required: admin

About this task

Tables that are configured in the Trigger Rule Table Configuration [trigger_rule_table_cfg] table appear in the Table field in the Trigger Rule form for creating an escalation trigger rule.

Procedure

1. Navigate to All > On-Call Administration > Administration > Trigger Rule Table Configuration.
   In Service Operations Workspace (SOW), you can access On-call trigger rule table configuration by navigating to All > Service Operations Workspace Admin Center > Overview > Configuration. On the Configurations tab, from the SOW configurations section, navigate to the On-call Scheduling tile and select Configure and then select Table configuration for trigger rules. For more information, see Manage configurations in Service Operations Workspace for ITSM
2. Select New.
3. On the form, fill in the fields.

   Table 1. Trigger Rule Table Configuration form

   Field	Description
   Table	Name of the table that will be enabled for creating escalation trigger rules.
   Trigger group field	Group field value in the table based on which trigger rule processes.
   Trigger user field	User field value in the table based on which trigger rule processes.
   Trigger condition fields	List of table fields that are displayed as a choice list in the Trigger fields field when creating or editing the trigger rules.
   Journal field	The ongoing escalation activity.

4. Click Submit.
   The Trigger Rules related list shows the escalation trigger rules that are configured for the table.