Request dashboard
Dashboard providing a view into process metrics related to Open and Closed Requested items.
KPIs for Request.
| Data Visualization | Description | KPI (Performance Analytics Indicator) |
|---|---|---|
| Open requested items (by stages) | Distribution of the requested items that are open by stages. | Number of open requested items |
| Open requested items (by states) | Distribution of the requested items by state. | Number of open requested items |
| Active requested items due within 5 days | Total number of open requested items that are due in 5 days. | Active RITMs nearing due date |
| Open requested items (by age) | Distribution of the requested items in open state. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days. | Number of open requested items |
| Mean time to fulfill a requested item | Average time taken to fulfill a requested item. | Mean time to fulfil a requested item |
| Mean time to fulfill a requested item (by category and catalog items) | Mean time to fulfill a requested item for different catalog categories and catalog items. | Mean time to fulfil a requested item |
| Closed requested items (by states) | Distribution of the requested items by their closed state i.e. Skipped, Complete, Incomplete. | Number of closed requested items |
| Request items created from various channels | Distribution of the requested items created from different sources. | Requested Items: Channel analytics |
| Requested items from incidents (by category and catalog items) | Requested items created from incidents for different catalog categories and catalog items. | RITMs from Incidents |