Components installed with Continual Improvement Management

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Components Installed with Continual Improvement Management

    The Continual Improvement Management (CIM) plugin installs various components essential for managing improvement initiatives within ServiceNow. This includes tables, user roles, and scheduled jobs that facilitate data collection and integration with other applications.

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    Key Features

    • Roles:
      • Improvement Requester [sncim.improvementrequester]
      • Improvement Coordinator [sncim.improvementcoordinator]
      • Improvement Manager [sncim.improvementmanager]
    • Scheduled Jobs:
      • [PA Continual Improvement] Daily CIM data collection.
      • [PA Continual Improvement] Historical CIM data collection.
    • Tables:
      • Improvement Initiative [sncimregister]: Stores all improvement initiatives.
      • CIM Task [sncimtask]: Contains tasks created for an initiative.
      • Impacted KPIs [sncimrelatedkpi]: Links KPIs to the improvement initiative.
      • Inbound CIM Integration [snciminboundm2m]: Facilitates integration with other ServiceNow applications.
      • Outbound CIM Integration [sncimoutboundm2m]: Allows creation of outcomes based on integrated applications.
    • Properties:

      Access CIM properties under Continual Improvement > Administration > Properties. Admin role is required to modify these settings.

      • sncim.needapproval: Controls the approval process for initiatives (Default: Yes).
      • sncim.initiativecopyattributes: Specifies attributes to copy to application task records.
      • sncim.createdefaultphase: Enables automatic creation of a default phase for new initiatives (Default: No).

    Key Outcomes

    Implementing these components allows ServiceNow customers to effectively manage and track continual improvement initiatives, ensuring proper oversight and integration with other processes. Utilizing the scheduled jobs automates data collection, while the defined roles streamline user responsibilities within the CIM framework. Adjusting properties enhances control over the approval workflow and task management for improvements.

    Several types of components are installed with the CIM plugin, including tables, user roles, and scheduled jobs.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles

    • Improvement Requester [sn_cim.improvement_requester]
    • Improvement Coordinator [sn_cim.improvement_coordinator]
    • Improvement Manager [sn_cim.improvement_manager]

    For more information about the inherited roles and functions that users with different CIM roles can perform, see Continual Improvement Management roles.

    Scheduled jobs

    Scheduled job Description
    [PA Continual Improvement] Daily CIM data collection.
    [PA Continual Improvement] Historical CIM data collection.

    Tables

    Table Description
    Improvement Initiative

    [sn_cim_register]

    		 Contains all improvement initiatives.
    CIM Task

    [sn_cim_task]

    		 Contains the CIM tasks created for an improvement initiative.
    Impacted KPIs

    [sn_cim_related_kpi]

    		 Contains KPIs related to the CIM improvement initiative.
    Inbound CIM Integration

    [sn_cim_inbound_m2m]

    		 Contains M2M tables to integrate CIM with other ServiceNow applications.

    With an inbound CIM integration, you can create a CIM record from the application that is integrated with CIM.
    Outbound CIM Integration

    [sn_cim_outbound_m2m]

    		 Contains M2M tables that integrates other ServiceNow applications withCIM.

    With an outbound CIM integration, you can create an outcome based on the integrated application, for example, a story or knowledge article from a CIM record.

    Properties

    To access CIM properties, navigate to Continual Improvement > Administration > Properties.
    Note:
    System admin role is required to set CIM properties.
    Property Description
    sn_cim.need_approval Enables approval process for Continual Improvement initiatives. By default, an improvement requires approval before it can progress to the Implement state. When the check box is enabled, it indicates that manual approval is required for the improvement to progress from Accepted state to Approved state.
    • Type: Yes|No
    • Default value: Yes

    If this property is not checked, the improvement automatically progresses to Approved state once it is accepted, and the Approver group field and the Approvers related list on the Improvement Initiative form are not shown.
    sn_cim.initiative_copy_attributes List of comma-separated attributes or field values copied from the improvement initiative or CIM task to the application task record (example, demand, project, change record) created from the improvement initiative.
    • Short description (short_description)
    • Description (description)
    • Priority (priority)
    • CIM estimate (cim_estimate)
    • Benefit (benefit)
    • Assigned to (assigned_to)
    • Strategic objective (strategic_objective)
    • Business process (business_process)
    • Business service (business_service)
    • Approver group (approver_group)
    • Type (type)
    sn_cim.create_default_phase Enable the property to create the default phase when an improvement initiative is created.
    • Type: Yes|No
    • Default value: No