Proactive Engagement use cases

This section lists some of the most common use cases in Proactive Engagement that are designed for seamless implementation and quick results. You can deploy these use cases that are tailored to some of the common challenges seen as required by your organization to meet your specific needs.

Use case name	Description	Symptom	Configuration details	Resolution
Low disk space - Disk cleanup using windows disk clean-up	The slow performance of the system is due to insufficient disk space. It can be resolved by freeing up disk space and restoring optimal system performance through Windows Disk Cleanup as a remedial action.	Low performance Unable to install system updates	Configuration Type: Metric rule Threshold condition: Device disk space is greater than the set threshold. OS: Windows	Clearing unwanted files/cache using windows disk cleanup Internet cache files System error memory dump files System error mini-dump files Temporary files Windows error reporting
Low disk space - self-help instructions to clean up disk space	The slow performance of the system is due to insufficient disk space. It can be resolved by freeing up disk space and restoring optimal system performance through self-help instructions to clean up disk space	Low performance Unable to install system updates	Configuration Type: Metric rule Threshold condition: Device disk space is greater than the set threshold. OS: Mac	Provide end users with self-help instructions to clean up disk space.
Poor battery health - Catalog request for battery replacement	The battery performance is low due to a deteriorated battery. This issue can be resolved by raising a battery replacement request with the user consent.	Fast discharge of the device battery and poor charging rate. Overheating of the device	Configuration Type: Flow Threshold condition: Battery health status is poor. OS: Mac and Windows	Submit a catalog request to replace the deteriorated battery.
System reboot - Notification to remind system reboot	Notify the user of a required system reboot which is pending over a time period. Device not being rebooted for a long time, causing pending installations to be stalled or applications to run improperly in the background.	Slow system performance incomplete software updates	Configuration Type: Metric rule Threshold condition: System up-time is greater than the set threshold. OS: Mac and Windows	Notify the end user to reboot their device.
Disconnected Zscaler - Self-help instructions to connect to Zscaler	Alert users when the VPN connection remains disconnected for an extended period. To confirm secure access to organization resources and maintain security compliance. These instructions work for any installed/cloud VPN application. Windows - any installed VPN solution Macintosh - any installed/ cloud VPN solution	Inability to access any application in a secure, private network.	Configuration Type: Metric rule Threshold condition: Zscaler is disabled. OS: Mac and Windows	Provide end users with self-help instructions to reconnect to Zscaler.
Zoom freeze	Alert the users when the number of application freezes is greater than the set threshold. This can be resolved by clearing the application cache and reinstalling the application.	Application freeze	Configuration Type: Remedial action Threshold condition: OS: Mac/Windows	Clear app cache and restart the app.
Google chrome freeze	Alert the users when the number of application freezes is greater than the set threshold. This can be resolved by clearing the application cache and reinstalling the application.	Application freeze	Configuration Type: Remedial action Threshold condition: OS: Mac	Clear app cache and restart the app.
Microsoft classic Teams freeze	Alert the users when the number of application freezes is greater than the set threshold. This can be resolved by clearing the application cache and reinstalling the application.	Application freeze	Configuration Type: Remedial action Threshold condition: OS: Mac	Clear app cache and restart the app.
Microsoft Teams freeze	Alert the users when the number of application freezes is greater than the set threshold. This can be resolved by clearing the application cache and reinstalling the application.	Application freeze	Configuration Type: Remedial action Threshold condition: OS: Windows	Clear app cache and restart the app.
Microsoft Outlook freeze	Alert the users when the number of application freezes is greater than the set threshold. This can be resolved by clearing the application cache and reinstalling the application.	Application freeze	Configuration Type: Remedial action Threshold condition: OS: Windows	Clear app cache and restart the app.
Microsoft Teams crash	Alert the users when the number of application crashes is greater than the set threshold. This can be resolved by reinstalling/updating the application.	Application crash	Configuration Type: Metric rule Threshold condition: Microsoft Teams crashes multiple times. OS: Mac	Reinstall/ update to the latest version of Microsoft Teams via the "execute Jamf policy" remedial action with corresponding policy id.
Microsoft Outlook crash	Alert the users when the number of application crashes is greater than the set threshold. This can be resolved by reinstalling/updating the application.	Application crash	Configuration Type: Metric rule Threshold condition: Microsoft Outlook crashes multiple times. OS: Mac	Reinstall/ update to the latest version of Microsoft Outlook via the "execute Jamf policy" remedial action with corresponding policy id.
Zoom crash	Alert the users when the number of application crashes is greater than the set threshold. This can be resolved by reinstalling/updating the application.	Application crash	Configuration Type: Metric rule Threshold condition: Zoom crashes multiple times. OS: Mac	Reinstall/ update to the latest version of Zoom via the "execute Jamf policy" remedial action with corresponding policy id.
Microsoft Teams crash	Alert the users when the number of application crashes is greater than the set threshold. This can be resolved by reinstalling/updating the application.	Application crash	Configuration Type: Metric rule Threshold condition: Microsoft Teams crashes multiple times. OS: Mac	Provide self-help instructions to the end user to reinstall/update to the latest version of Microsoft Teams.
Microsoft Outlook crash	Alert the users when the number of application crashes is greater than the set threshold. This can be resolved by reinstalling/updating the application.	Application crash	Configuration Type: Metric rule Threshold condition: Microsoft Outlook crashes multiple times. OS: Mac	Provide self-help instructions to the end user to reinstall/update to the latest version of Microsoft Outlook.
Zoom crash	Alert the users when the number of application crashes is greater than the set threshold. This can be resolved by reinstalling/updating the application.	Application crash	Configuration Type: Metric rule Threshold condition: Zoom crashes multiple times. OS: Mac	Provide self-help instructions to the end user to reinstall/update to the latest version of Zoom
Poor wifi connectivity	Alert the user if the Wi-Fi signal strength remains poor for an extended period.	Poor browsing experience. Frequent buffering on web or SaaS applications.	Configuration Type: Metric rule Threshold condition: Mac - WiFi RSSI value Windows - WiFi signal strength Internet or wifi is slow for an extended period. OS: Windows/Mac	Alert user to move closer to the wifi router.
Device Crash	Alert users when the number of application crashes is greater than the set threshold. This can be resolved by reinstalling/updating the application.	Device crash	Configuration Type: Metric rule Threshold condition: Device crashes multiple times. OS: Windows/Mac	Provide self-help instructions to the end user to update their OS, device drivers, and uninstall unnecessary applications as proactive measures to prevent potential device crashes in the future.