Create a kiosk at a location

Walk-up Experience kiosks offer immediate assistance to the requesters by supporting them with technical issues, questions, or requests. The requesters can receive on-the-spot guidance or resolution for their IT-related problems.

Before you begin

Role required: admin

About this task

A kiosk refers to a platform specifically catering to a particular service that you have to offer to the requesters. The kiosks are an efficient way to offer services to the requesters to resolve their issues.

You can set up multiple kiosks at a walk-up location depending on various business processes. For example, financial organizations, hospitals, and IT companies can use kiosks as an alias to agents.

Procedure

1. Navigate to All > Walk-up Experience > Administration > Walk-up Locations.
2. Select a location from the list of Walk-up locations for which you want to create or add a kiosk.
3. On the Walk-up Location Kiosks related list, select New.
4. On the Walk-up Location Kiosk form, fill in the fields.

   Table 1. Walk-up Location Kiosk

   Field	Description
   Name	Unique name of the kiosk.
   Description	Details describing the services provided at the kiosk.
   Active	Option to make the kiosk active for the location.
   Location queue	Location where you want to create a kiosk. The field is automatically populated with the current location. You can create the kiosk for another location by selecting different locations from the look-up list.

5. Select Submit.