Continual Improvement Management

The ServiceNow® Continual Improvement Management (CIM) application enables you to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.

An improvement initiative consists of:

• Goals to measure success
• Phases to organize work effort
• Tasks with specific actions to complete

Continual Improvement Management concepts

• Continual Improvement Management overview
• Install Continual Improvement Management
• Identifying improvement opportunities
• Managing improvements
• Domain separation and Continual Improvement Management

Get help from ServiceNow resources

• Ask or answer questions in the Continual Improvement Management forum
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support