Migrate the server script from ITSM Agent Workspace to Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the server script to migrate related list declarative actions from ITSM Agent Workspace to Service Operations Workspace.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Now Experience Framework > Declarative Actions > Related List actions.
    2. Filter the records based for Implemented As is set as Server script.
    3. View the log in the failed record in the migration process and find the sys_Id of the record from the list of Related List Actions.
    4. Select the failed record with the corresponding sys_id.
    5. Right-click on the header, and select Insert and Stay.
    6. Clear the Workspace and View fields.
    7. Select the Experience Restricted check box.
    8. In the Action configuration related list, select Edit, and then select SOW Actions from Collection to Action configurations list.
    9. Select Save to save the Action configurations related list.
    10. Select Update.