Contexts in Recommended Actions for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ITSM base system includes the following context.

    Table 1. Contexts description
    Context Description
    Incident context This will show all valid recommendations on incidents based on the active recommendations in the Service Operations Workspace.
    Incident task

    This will allow you to search for AI powered recommendations for incident tasks in Service Operations Workspace.
    Problem

    This will allow you to search for AI powered recommendations for problems in Service Operations Workspace.
    Problem task

    This will allow you to search for AI powered recommendations for problem tasks in Service Operations Workspace.
    Change request

    This will allow you to search for AI powered recommendations for change requests in Service Operations Workspace.
    Change task

    This will allow you to search for AI powered recommendations for change tasks in Service Operations Workspace.
    Interaction

    This will allow you to search for AI powered recommendations for interactions in Service Operations Workspace.
    Request

    This will allow you to search for AI powered recommendations for requests in Service Operations Workspace.