Process Mining components for Digital Portfolio Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Admins must install the ITSM Process Mining Content Pack from the ServiceNow® Store to get the insights and system property for Process Mining in Digital Portfolio Management (DPM). Use Process Mining to analyze and improve key performance indicator (KPI) outputs in DPM.

    Properties

    Property Description
    sn_dpm.enable.po.dpm Enables you to use Process Mining with DPM.
    • Type: true | false
    • Default value: false
    sn_itsm_dpm.po_mining.run_frequency Time interval to remine Process Mining projects. You must run the Process Mining scheduled job in DPM to mine the data. You can run it again only at the set interval. If you run the job earlier, it won’t remine the data.
    • Type: integer
    • Default value: 7 days

    Roles

    Role title [name] Description Contains roles
    Process Mining Analyst [sn_process_optimization_analyst] Create and share Process Mining projects. sn_process_optimization_viewer

    Scheduled jobs

    Navigate to All > System Definition > Scheduled jobs.

    Name Description
    Process Mining - DPM Remine Projects Automatically runs once daily. You can run this job on demand when additional data is added to a project so that you get the up-to-date process insights for your projects. The job remines data based on the frequency set in the dpm.po_mining.run_frequency property.