Configure problem modals shown during state transitions

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add the optional and mandatory fields necessary to move a problem record through its life cycle using the Form Builder.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > > Problem > Create New.
    2. On the form context menu, select Configure, and then select Form Builder.
    3. From the Default view list, select any of the following.
      OptionDescription
      SOW Problem Accept Risk Modal Modal options shown during a problem state transition to Accept Risk.
      SOW Problem Assess Modal Modal options shown during a problem state transition to Assess.
      SOW Problem Cancel Modal Modal options shown during a problem state transition to Cancel.
      SOW Problem Fix Modal Modal options shown during a problem state transition to Fix.
    4. If the form is in a different application scope, select Edit in original scope before you start editing.