Add multiple change requests to a problem

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add multiple change requests to a problem to capture all the requests that you need to implement to fix the problem.

    Before you begin

    Role required: itil, admin, problem_admin, problem_coordinator or problem_manager

    About this task

    The topic applies to Problems where you have activated the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin.

    Procedure

    1. Navigate to All > Problem > Open.
    2. Open a problem record.
    3. In the related list, click the Change Requests tab.
    4. Click Add.
    5. From the list, select the records and click Add Selected.
      The selected change requests appear under the Change Requests tab.