Configure properties for Problem Management in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the properties used to control process-related features, such as creating a problem task on a closed problem and re-analyzing a closed or a canceled problem.

    Before you begin

    Role required: admin or problem_manager

    Procedure

    1. Navigate to All > Problem > Administration > Problem Properties.
    2. Adjust the properties as needed.
      For more information about the available options, see Problem management properties.