Define a service contract

A new table of SLA contracts is provided through the Service Level Management > Service Contracts module. These contracts group together SLAs that relate to a single vendor or customer, as well as the CIs, locations, groups, users, and child contracts that are related to the contract.

The table Service Contract [ast_service] extends the table Contract [ast_contract]. It stores information about service contracts for asset management purposes. To get the service contract functionality, activate the Service Level Management - Contract Management Integration [com.snc.sla.contract2] plugin. Installing the SLA Contract Add-on plugin adds relations to this table to make it useful for Service Management purposes. Once the plugin is installed, the Service Contract record possesses related lists for:

• SLAs
• Contract CIs
• Contract Locations
• Contract Groups
• Contract Users
• Child Contracts

Table 1. Service contract table fields

Field	Description
Number	A unique number associated with the contract.
Starts	The date on which the contract takes effect.
Ends	The date on which the contract expires.
Approver	The person who approves the contract.
Location	The primary location of the contract, if applicable. If there are multiple, use the Contract locations related list.
Active	Whether the contract is currently in use.
Automatically renew/extend	Whether the contract has the possibility of being renewed or extended at the end of its term.
Vendor	The vendor responsible for the contract.
Vendor account	The account the vendor is responsible to.
Contract number	The number of the contract defining the Service Contract.
Total cost	The total cost of the contract.
Payment amount	The amount which has been paid so far.
Payment schedule	The duration at which payments are made.
Process non-contractual SLAs	If selected, you can have both contractual SLAs as well as non-contractual SLAs, such as OLA and Underpinning contracts, processed for the same task. You can track the contractual SLAs as well as any SLA that is internal to the organization to enhance compliance. Note: The Process non-contractual SLAs check box is available for the zboot and upgrade customers. The system property com.snc.sla.contract.tables is not available for zboot customers so that contracts are processed for any table in the system instead of specific tables.
Short description	A short description of the Service Contract.
Description	A full description of the Service Contract.

Add contract field to task form

Depending on how the contract is used, the Contract field can be added to any task form by configuring the form. For information about how to configure a form, see Form configuration . As the Caller, Assignment Group, Location, and Configuration item fields are populated, the Contract field filters appropriately, helping the support desk to associate the ticket to the correct contract.

Note:

Do not add the same field to different sections of a form unless the field displays read-only data. Having two or more instances of an editable field can cause data loss and prevent the proper functioning of UI and data policies.