Collaboration Services for ITSM Mobile Agent

Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from an incident, incident task, and major incident records.

Install the Collaboration services (sn_tcm_collab_hook), Notify (com.snc.notify), Notify connector for Microsoft Teams (com.sn.ms_teams) applications in your instance to use collaboration services on ITSM Mobile Agent.

• Collaboration with incidents

  Initiate and manage the collaboration for incident records from the ITSM Mobile Agent app.

• Collaboration with incident tasks

  Initiate and manage the collaboration for incident task records from the ITSM Mobile Agent app.

• Collaboration with major incidents

  Initiate and manage the collaboration for major incident records from the ITSM Mobile Agent app.