Associate CIs with incident

Associate affected or impacted configuration items (CIs) with an incident record to find out how the incident affects other CIs with dependent relationships.

Before you begin

Role required: admin

About this task

Use the Configuration Item field when there is a single, primary CI that is the cause of the incident and the Affected CIs or the Impacted Services/CIs related list when multiple CIs are affected by the incident.

Procedure

1. Navigate to All > Incident > Open.
   Note:

   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
2. Open the incident record to which you want to associate CI items.
3. Perform the following actions:

   Table 1. Associate CI items

   Options	Procedures
   Configuration item	Click the lookup icon (). Select configuration item. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release.
   Affected CIs	Click Add. Select configuration items. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release. Click Add Selected.
   Impacted Services/CIs	Click Add. Select configuration items. Note: By default, Service Offering is filtered out. Click Add Selected.