Check device health using Employee Center

Monitor and resolve common device performance issues independently by using Device health check through the Employee Center portal.

Before you begin

Role required: none

Procedure

1. Open Device health check from Employee Center using one of the following options.

   Option	Steps to open Device heath check
   Hardware or Software pages	Open the Employee Center portal. Navigate to Technology Services > Hardware or Technology Services > Software. (Optional) If Employee Center Pro is enabled, navigate to Help center > Technology Service > Hardware or Help center > Technology Service > Software. Select a device. The Device heath check widget appears, displaying device health categories with performance rated as Good, Average, or Poor. Select a category to see more details in the Device health check page.
   Quick links	Navigate to Technology Services > Quick links > Device health check. If Employee Center Pro is enabled, navigate to Help center > Technology Services > Quick links > Device health check.

   Note:

   When AI search is off, searching for Device health check returns a single result under Catalog > Hardware. When AI search is enabled, multiple results appear under both Catalog > Hardware and Catalog > Software.
2. Optional: On the Device health check page, select the Favorite icon () to add it to your My Favorites section.
3. In the Diagnose tab, review the performance category and required actions for the device, applications, and network.
4. Select a Poor or Average performance category to view the issues and suggested resolutions.
   The resolutions can be remedial action buttons, self-help instructions, or links to resources that provide resolutions.
5. Implement the suggested resolution to improve performance.
   Note:

   If a remedial action was triggered in the last 24 hours from either the Diagnose or Device actions tab, the remedial action button is inactive. It is reactivated 24 hours after the last action was triggered.
6. Optional: Submit feedback about whether the suggested resolution helped resolve an issue.
   • Yes: Select Yes if the resolution resolves your issue.
   • No: Select No if the resolution doesn’t resolve your issue.

     If you select No, you see the option to open an IT ticket, based on the configuration.

7. Optional: Select the Open an IT ticket link if you require assistance in resolving an issue.
   An incident record is created and the incident number is displayed. You can select the incident number link to access the record details and status.
8. Trigger device actions independent of device performance or associated issues.
   1. On the Device health check page, select the Device actions tab.
   2. To trigger remedial actions for the device, select Start now.
   3. To trigger remedial actions for applications, select Select item, select the application from the drop-down list, and then select Confirm.
      A status message shows the progress of the action. You can trigger an action for another application while it is still in progress for one application.

      Table 1. Remedial actions and displayed status

      Status of action	Displayed status
      Remedial action is successful.	Completed
      Remedial action hasn’t yet started.	No action history
      Remedial action is in progress	In-progress
      Remedial action fails	Failed