Manage change requests in a release

Australia IT Service Management

Release

australia

ft:locale

en-US

ft:publication_title

Australia IT Service Management

ft:clusterId

itsm

bundleId

itsm

workflow

Technology

Manage change requests in a release

Release version: Australia

Updated March 12, 2026

2 minutes to read

View and manage change requests in a release. You can create and add new change requests to the release or add existing ones.

Before you begin

Role required: sn_dpr_model.product_manager or sn_dpr_model.release_admin

About this task

You can associate a change request to a phase only once, although it can be added to multiple phases in the release.

Procedure

Navigate to Workspaces > Digital Product Release Workspace.
Select the releases icon ().
Select a release from the list to open.
Select Change requests to manage change requests in the release.
The Change requests list displays all change requests that are associated with the selected phase of the release.
Select a phase from the Phase list.

Create change requests and add them to the phase, add existing change requests to the phase, or remove the ones that are already associated with the phase.

Option	Steps
Create and add a change request to the phase	In the Change requests tab, select New. Select a Change request model and then select Next. Fill in the details in the Change Request form and select Save. For more information, see Create a change request. The new change request is created and added to the selected phase. The Software model field in the change request is filled with the version of the release.
Add existing change requests to the phase	Select Add. Select the change request to add to the release. Select Add. The selected change requests are added to the selected phase. The Software model field in these change requests is filled with the version of the release.
Remove associated change requests from the phase	Select change requests form the list that you want to dissociate from the release. Select Remove. The selected change requests are removed from the selected phase. The Software model field in these change requests is also cleared.

Option

Steps

Create and add a change request to the phase

In the Change requests tab, select New.
Select a Change request model and then select Next.
Fill in the details in the Change Request form and select Save.
For more information, see Create a change request.

The new change request is created and added to the selected phase. The Software model field in the change request is filled with the version of the release.

Add existing change requests to the phase

Select Add.
Select the change request to add to the release.
Select Add.

The selected change requests are added to the selected phase. The Software model field in these change requests is filled with the version of the release.

Remove associated change requests from the phase

Select change requests form the list that you want to dissociate from the release.
Select Remove.

The selected change requests are removed from the selected phase. The Software model field in these change requests is also cleared.

Import the configuration items (CIs) from the attached phases into the change request as affected CIs.
1. Select the Affected CIs tab.
2. Selecting Add CIs from release phases.

Result

If the change request is associated with a single phase, the Attached to phases in the header section of the Change Request record shows the name of that phase. Select the link to open the phase.
If the change request is associated with more than one phase of the release, the Attached to phases shows the count of those phases. Select the link to open the list of those phases.