Reporting for services and service offerings in Service Portfolio Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • See what's impacting your services and service offerings and report on them by using related list information in Service Portfolio Management.

    Service owners can track service level agreements (SLA) when an incident (or a problem or a change) references their service offering in one of these related lists: Impacted services or Affected configuration items (CIs). Portfolio admins can create indicators and reports for service offerings to get a comprehensive view of what is impacting each service offering.

    Offering record related lists

    On the service offering record, there are three related lists that impact your service offerings:
    • All Incidents
    • All Problems
    • All Changes
    As implied, each related list retrieves all the incidents, all the problems, and all the changes where the service offering has them added as part of these areas:
    • Service offering field on the record
    • Affected CIs related list on the record
    • Impacted services related list of the record

    You can also filter on each related list to find specific items.

    SLA commitment reporting

    When a service offering is added to the impacted service or to the affected CI related list, the SLA breach reporting is triggered for that offering. The trigger happens even if the offering isn’t listed in the service offering field on the record.